Deliveries & Returns

  

Dispatch & Deliveries

  • All internet orders are dispatched via Sendle Couriers or Australia Post which will be trackable.
  • All wholesale orders are dispatched via Sendle Couriers or Australia Post which will be trackable.
  • All orders over $130 will receive free shipping within Australia. 
  • We dispatch goods Monday to Friday.
  • For delivery we suggest approximately 3 to 5 business days.
  • If customers are sending goods to their place of work, it is helpful if the business name and address including floor level be included in delivery details.
  • For further enquires please email info@originalexq.com 
  • Please note that we do not dispatch any goods to PO boxes.

Returns Policy
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition.

  • Our Returns Policy outlines the rights you have under the Australian Consumer Law.
  • If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within seven working days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
  • If your purchase incurred a delivery fee, we will also cover the cost of delivery for the return. 
  • The quickest way to obtain a refund or exchange is to contact us directly at info@originalexq.com, where a member of our team will be able to assist you further.   

Please return all items to the following address:   

PO BOX 264, RED HILL SOUTH, VICTORIA 3937 AUSTRALIA